Kettle Valley Family Dental aligns with common privacy standards for dental practices in British Columbia, including compliance with the Personal Information Protection Act (PIPA) and other regulations and is the following:

Privacy Policy

1. Introduction

At Kettle Valley Family Dental, we are committed to protecting the privacy and confidentiality of our patients’ personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information in accordance with the Personal Information Protection Act (PIPA) of British Columbia and other applicable laws.

2. Information We Collect

We collect personal information necessary to provide you with dental care services, including but not limited to:

  • Personal Identifiers: Name, date of birth, address, phone number, email, and emergency contact details.
  • Medical & Dental Records: Health history, dental history, prescriptions, diagnostic images (X-rays), and treatment plans.
  • Billing & Insurance Information: Payment details, dental insurance information, and government-issued identification if required.

3. How We Use Your Information

Your personal information is collected for the following purposes:

  • Providing dental care and treatment tailored to your needs.
  • Communicating with you regarding appointments, treatment plans, and follow-ups.
  • Billing and processing insurance claims with your provider.
  • Maintaining accurate medical and dental records for safe and effective care.
  • Compliance with legal and regulatory requirements set by the College of Dental Surgeons of BC and other authorities.
  • Internal administrative purposes, including quality assurance and staff training.

4. How We Protect Your Information

We take reasonable precautions to protect your personal information from unauthorized access, use, or disclosure by:

  • Storing records securely in electronic and/or physical formats.
  • Implementing encryption, password protection, and restricted access for electronic records.
  • Training staff on confidentiality and privacy protection.
  • Limiting the collection and retention of personal data to only what is necessary.

5. Disclosure of Your Information

We do not sell or trade your personal information. However, we may share it under the following circumstances:

  • With your consent (e.g., referring you to a specialist or coordinating care with another healthcare provider).
  • With your dental insurance provider for claims processing.
  • When required by law, such as for regulatory compliance, court orders, or public health reporting.

6. Your Rights & Choices

As a patient, you have the right to:

  • Access your records upon written request.
  • Correct inaccuracies in your personal information.
  • Withdraw consent for non-essential data collection (may affect service availability).
  • Request deletion of certain information, subject to legal and regulatory retention requirements.

7. Retention of Information

We retain your dental records and personal information for the period required by BC College of Oral Health Professionals (BCCHP) guidelines, typically 16 years from the last patient interaction. After this period, information is securely disposed of.

8. Website & Digital Privacy

If you visit our website, we may collect:

  • Cookies & Analytics Data: To improve website performance and user experience.
  • Online Appointment Requests: Any personal information you submit online is protected using secure encryption.
  • Third-Party Services: We do not share data with third parties unless necessary for essential services (e.g., online appointment booking platforms).

9. SMS/Texting Terms and Conditions

We will not share your opt-in to an SMS campaign with any third party for purposes unrelated to providing you with the services of that campaign. We may share your Personal Data, including your SMS opt-in or consent status, with third parties that help us provide our messaging services, including but not limited to platform providers, phone companies, and any other vendors who assist us in the delivery of text messages. All of the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
If you consent to receive SMS from Kettle Valley Family Dental, you agree to receive [updates, promotions, reminders] SMS from us.
Reply STOP to unsubscribe. Reply HELP for help. Msg & Data rates may apply. Messaging frequency may vary.

10. Mobile Privacy & Texting Consent Policy

We are committed to protecting your privacy. This section explains how we handle the personal information collected through SMS/texting opt-ins:

What information is collected: We collect phone numbers and optional information provided during the opt-in process.

How it is used: This data is used solely to send you text messages related to your interests or purchases (e.g., updates, alerts, offers).

Third-party sharing:
No mobile opt-in message consent will be shared with third parties or affiliates for marketing purposes.

This policy applies in addition to our main privacy practices. For questions, contact us via Contact Page.

11. Contact Information

If you have any questions about our privacy policy or wish to access your records, please contact us directly.

12. Policy Updates

We may update this Privacy Policy from time to time to reflect changes in regulations or our practices. Any updates will be posted on our website, and we encourage you to review this policy periodically.